TOP CUSTOMER RETENTION SINS THAT MAY ACTUALLY DRIVE YOUR CUSTOMERS AWA

Businesses around the globe are very well aware of the fact that customer acquisition costs far more than nurturing the existing customers. That’s the major reason why they religiously practice customer retention. However, not all of them do it the Read more

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Top customer retention sins that may actually drive your customers away!

Businesses around the globe are very well aware of the fact that customer acquisition costs far more than nurturing the existing customers. That’s the major reason why they religiously practice customer retention. However, not all of them do it the Read more

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HOW CUSTOMER RELATIONSHIP IS DIRECTLY PROPORTIONAL TO CONTENT MARKETING

For any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that Read more

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How customer relationship is directly proportional to content marketing

For any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that Read more

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Customer support trends: What’s hot and what’s not for the coming year!

Customer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience.

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CUSTOMER EXPERIENCE: THE BEST TIPS TO RAMP IT UP FOR YOUR ECOMMERCE

What’s your idea of an exceptional eCommerce customer experience? A well designed website, easy navigation, killer content, easy checkout process and stuff? Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and Read more

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